Terms and Conditions

GENERAL
Nothing in these Terms and Conditions affects your statutory rights. Your use of this site and purchases by you on this site of any products will be governed by English Law and will be deemed to have occurred in mainland UK.



PAYMENT

We accept payment from any major credit card except American Express. Payment will be positively sanctioned from your account before goods are despatched. You undertake that you are authorised to use the credit/debit card given.



ORDERS

All orders are subject to acceptance and to availability of the goods. When an order is received by us we will send you an email confirming the order. Non-acceptance of an order could be due to items being unavailable or authorisation issues with your payment. Should there be any difficulties with your order we will let you know.



DELIVERY

We aim to process your order within 24 hours, but during busier periods, please allow 48 hours.

Our standard delivery charge is £3.50 You may also choose to collect your order from the shop for no charge.

We do not offer international shipping through our website, if you would like something mailed outside of the U.K. please email us at cranbornesofshaftesbury@gmail.com or call us during normal shop opening hours on 01747 855900 to discuss the options.

The shop opens Monday to Saturday 9.30am to 5.00pm



DESCRIPTION of PRODUCTS

We take all reasonable care to describe our products accurately, however, to the extent by applicable law, we do not warrant that the product descriptions or other content is error free. All sizes and measurements are approximate, however great care is taken to ensure they are as accurate as possible



RETURNS

If you are not completely satisfied with your purchase then please return the item within 14 days of purchase in perfect condition for a full product refund or replacement.

If you would like to cancel your order at anytime prior to despatch please call us.

As the parcel and its contents are your responsibility until delivered, we recommend you send the goods to us by registered post. Please note we do not refund postage charges on returned goods.